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Assistance Session (en)

ATTENTION: This service is paid. No information will be provided over the phone.

  • 30 min
  • From 30 Swiss francs
  • Swisstourer

Service Description

Attention: This service is chargeable. No information will be provided over the phone. We are available to assist our customers every from Monday to Thursday and from 8:00 am to 11:30 am. You can ask your questions in German, French, English, and even Japanese. Maximum 3 persons per session. La Vuelta Del Mundo is excited to share its knowledge with its customers. This is especially helpful if it's your first trip, if you're unsure how to approach certain issues, or if you need help selecting the right equipment, etc. Starting your adventures well-prepared and equipped, on a solid foundation, is the goal of our consulting sessions. You'll worry less about aspects where you lack experience and practice. The consulting sessions will save you a lot of time in preparation and money during your travels. This is particularly significant in the following example: • Obtaining a visa • Flight tickets and tickets; often, especially important are experience with luggage regulations in case of carrying sports equipment, bicycles During a session, you can ask questions on any topics from our workshops, and we'll develop solutions tailored to your needs. Whether it's planning your route, bicycle mechanics, selecting your optimal equipment, or just dealing with administrative issues with, for example, your airline or the embassy of the destination country. In many cases, investing 30, 60, or 90 minutes is worthwhile. Time and money are a good investment, considering the costs that can arise from lack of knowledge and experience, especially when traveling to unfamiliar countries. Traveling to less developed parts of the world may seem cost-effective for a tourist from a Western country. However, it's not so when the unexpected happens. For example: • You're traveling to a rather unsafe region; ignorance can be expensive (crime, corruption) • You're on-site and need a visa to enter a neighboring country • Poor choice of equipment: Not adapted to the region, lack of comfort, many breakdowns with overpriced repairs, too much weight due to unnecessary equipment, equipment needs to be purchased on the way - is often expensive, unsuitable, unavailable, and cannot be tested beforehand This service is available via Zoom; however, we recommend booking the consulting session here in beautiful Neuchâtel.

Cancellation Policy

Details regarding the canellantion policy: §6. Cancellation of Bicycle or E-Bike by the Renter For workshops and bicycle / e-bike rentals, the following rebooking or cancellation conditions apply. The costs are calculated as a percentage of the total reservation amount: Up to 30 days before the workshop and/or the start of bicycle rental: 20% From 29 to 15 days before the workshop and/or the start of bicycle rental: 40% From 14 to 10 days before the workshop and/or the start of bicycle rental: 50% From 9 to 6 days before the workshop and/or the start of bicycle rental: 75% From 5 days before the workshop and/or the start of bicycle rental, there is no entitlement to a refund. Additional fees are added for all financial transactions, and it is noted that our website operator charges 15 euros (or the equivalent in CHF) per transaction in case of refund. All fees are deducted directly from the refunded amount. If the customer does not appear at the agreed time and therefore does not use SWISSTOURER's services, no refund is provided.

Contact Details

  • Swisstourer

    Rue de Fontaine-André 5, Neuchâtel, Switzerland


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